S&P Global provides financial intelligence to make decisions with conviction.
Galaxy Portal is the S&P’s intranet, used daily by more than 5.000 employeers around the world.
Web DesignWeb DevelopmentBrandingLogo
The research was prepared with Google Forms and distributed among the S&P’s employees. The purpose was to determine the basic pain-points when it comes to the daily work using the Galaxy Portal.
Learning about the problems of users and working with real data is a good starting point to help avoid assumptions.
The results of the surveys gave two user profiles: the employee and the manager, so we developed two personas.